Ipswitch Service Agreement

3.4. Support. If and for as long as you maintain an active support period, we will provide you with support and support in accordance with the level of support you have acquired («Support»). For more information about our support policies, please see www.ipswitch.com/support/about-support. Annual or multiannual assistance periods are paid in advance and are non-refundable. Unless otherwise stated in the order or in a written instrument executed between you and us, the media will not be automatically renewed. You may purchase the renewal support terms in accordance with Section 1.7.2 (Maintenance and Support for Indeterminate or Temporary License Types) and this Section 3.4 (Support) at our current prices for support at the time of purchase. 1.12.3. Your personal data. If you become aware that you are providing us with your personal data (as defined in the addition to data processing below) for us to provide on your behalf, when providing maintenance and support services or hosting services (if the licensed product is a hosted service) or as part of audits that we carry out in accordance with section 1.14 (audit), you may, at privacy@progress.com, make a written request for reciprocal execution of additional data processing, essentially in the form we make available under www.progress.com/docs/default-source/progress-software/data-processing-addendum.pdf, and we will complete such data processing with you. In the event of a conflict between this SEA and such additional data processing, priority is the addition to data processing with regard to our management and processing of your personal data.

1.2.6. Redistribution. . . .